Complaint procedure

The goods delivered by us are checked before delivery with regard to the number of pieces and their quality. Our goal is the best possible quality of services and customer satisfaction.
In the event that the buyer discovers a breach of the packaging or the whole consignment when he takes over the goods from the carrier, it is necessary to draw up a report with the carrier about damage to the consignment and not accept the goods. Report this in our telephone numbers. As soon as we receive the goods back, a new shipment will be sent to you immediately. If the buyer discovers a defect in the goods caused by the transport, this must be reported no later than 24 hours after receipt of the delivery.
If the goods you have purchased show obvious defects, it is possible to claim them within the warranty period (according to the specified warranty period). The complaint is resolved within 30 days after the seller has received the requested goods. The amount issued to send the requested goods to the seller is paid by the buyer. Attach a complaint report (a sheet of paper with listed defects) and an invoice for the collected goods to the alleged goods. The seller reserves the right to assess the defect or defect in the delivered product (together with the manufacturer or importer). The buyer will be informed of the outcome of the complaint procedure.
In the event of a justified complaint, the repaired or new goods are sent to the buyer at the seller's expense.
The buyer has the right under the Civil Code (No. 367/2000) to revoke the purchase agreement within 14 days after receipt of the goods. In this case, the costs of returning the goods to the seller to the seller are paid by the buyer.
The goods returned in this way must be intact, undamaged and in the original packaging so that they can be sold to another interested party. After receiving the returned goods and checking their condition, the amount for the goods is sent without the shipping costs stated in the invoice for the goods. The amount is sent by the seller to the buyer within ten days of receipt of the shipment to the account indicated on the invoice sheet.
Thank you for your purchase.